Patient Policies

Cancellations

Please call the office 24 hours in advance to cancel appointments.

 

Late Policy

We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 10 minutes after your scheduled appointment. Please arrive 10 to 15 minutes early for an appointment to complete any paperwork associated with your visit.

 

Referrals

You should call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery), and where it is going to be performed (office or hospital). We do not mail referrals to specialists.

You should familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you. If you are not certain of how your referral is handled, please ask any office staff and they will help you to determine what to do.

 

Prescriptions

Please allow 24 hours for prescription refills. If you call on Friday, the prescription will be ready the following Monday. When you call, you may be asked to leave a message in the prescription voice mailbox. Always leave your full name, date of birth, name of the medicine(s), your phone number, and the name of your preferred pharmacy.

 

Emergencies and On Call

If you have an emergency, such as chest pain, severe shortness of breath, severe headache, or bleeding, call 911 or proceed directly to the nearest hospital emergency room. You can always call the office with any questions about acute medical problems after hours and our answering system will page the physician on call. If the doctor on call does not return your call within 30 minutes, please recall the office.

 

Records Releases

Please complete a records release form to obtain your medical records from your previous family physician and any specialists you may be consulting. Our practice privacy policy is available at the office for your review.